During the monitoring , as noted director of the NGO NC " Kazakhstan - Koldau " Lyazzat Dosmetova were interviewed 551 mangistaustsev that was slightly greater than 0.1 percent of the population of the region . In particular, personal contact 183, by phone - 368 , and held 42 focus group interviews in which participated 181 entrepreneur. In addition, the organization studied 30 public services rendered by officials for their quality.
- The most common deficiencies in the service provider respondents named the rough ratio of specialists to the recipients of services , low-skilled staff of state institutions , large paperwork , a huge number of instances for various approvals and limited access to information about the service . All this, according to the monitored entrepreneurs , creates conditions for corruption - said Lyazzat Dosmetova .
Complaints from businessmen came from different departments . In particular, Zhalgas Seynihanov noted that quite difficult to pick up the cargo arrived in Aktau seaport . Businessman says that if the goods came by sea , it is necessary to draw up a seaport , where there are no notaries nor specialists certification .
- To pick up your car from the seaport , it is necessary to pass more than a dozen services. And this time, and the quality of service is poor - say entrepreneurs .
Another sore issue, according to respondents , was the issue of land allocation Aktau city akimat . Bolatbek Naumbetov said that back in 2010, applied for land in the area Munaylinskom . In this entrepreneur has been breeding horses and has about 50 head of thoroughbred horses. And could produce mare and give jobs to those in need.
- I think there is corruption here as me, an ordinary man refused - said the businessman .
A similar problem faced Almat Tynymbekov which in 2012 had a meeting with the deputy mayor of the city , which , according to the businessman , personally asked him to build a bio- toilet Aktau . Man isolated plot . He passed all the necessary procedures for issuance . But delayed clearance .
- Six months I could not get an act of ownership of the land. Then it turned out that I have built a bio- toilet has an engineering network , although this did not prove to me , was told to remove it and promised that they would give Land elsewhere. I carried a bio- toilet, but under the land that I was given , mysteriously , too, was an engineering network. Then I asked the prosecutor to complain and then learned that the responsible official complain as much as I do, 50 people - businessman says .
Rahat Yuvashevoy in the Governor's office promised that her documents for land under the mobile pavilion will be ready in 15 days , but had to wait more than a year . Without achieving results for justice entrepreneur went to Astana.
- Upon my arrival I was told that I chose a plot of land somewhere else , but not along the road. I found such a place , however, at an impasse , but outside his home . However, I again refused to allocate land on the grounds that there supposedly is not enough power electricity. But I 'm going to use solar panels , as I have enough and 10 kW ! I wrote to them about it, that there is still no answer. Then I went to the prosecutor's office where I was told that I laid the earth , and that the city administration is doing wrong . Then I went to see his papers for Akim , Akim and said that they have lawyers review. And they are there for months - says Rahat Yuvasheva .
On the public survey, NC " Kazakhstan - Koldau " 61 prepared a proposal to improve the quality of services in the Agency for Civil Service ; Majilis ; National Bank ; six ministries - justice , finance, economic development and trade, transport and communications, agriculture and Emergencies ; governorates Aktau Zhanaozen and Munaylinskogo district and four regional department - state architectural and sanitary surveillance , tax and customs departments , two regional management - business and trade and natural resources and environmental management ; Aktau sea International trade Port .
- House of entrepreneurs Mangistau region recommended render assistance to entrepreneurs in solving their problems in obtaining land until the legal impact on officials, artificially creating administrative barriers and opportunities for corruption . In addition , it is proposed to hold regular public monitoring , public hearings , round tables, organize meetings akim cities and districts with a population on the allocation of land with wide coverage in the media . Final report on a public monitoring the quality of public services in Mangistau with all supporting documents and materials (including photos and videos ) has been sent to Astana, the board of the National Chamber of Entrepreneurs of Kazakhstan . Leadership of the National Chamber , in turn, will send a summary from all regions of the country to the Government of the Republic of Kazakhstan , - the press -service agency .
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